Updated on August 29, 2024 10:39:58 AM
When someone purchases any product or service, they act as a consumer. Many times, they may have felt cheated or frauded as consumers. In such a situation, a consumer may file a complaint against the seller or dealer and seek compensation.
If you have also found yourself in the same situation, this article will provide you with all the information you need to file a Consumer Complaint. Here, we will discuss the Consumer Complaint procedure, documents, fees, and all grounds for filing a complaint.
A consumer is an individual or a group of people who buys goods or services for their own consumption rather than for resale or marketing. The consumer must have made a payment or maybe promised to pay for the purchased item & services. A consumer must be an end user or beneficiary. If the consumer gets any good or service free of cost, they can not file a Consumer Complaint for compensation.
Consumer complaints are legal complaints filed by customers against sellers when they don't receive the product or service they were promised. If any buyer feels treated unfairly or misled by the seller, in this situation they have the complete right to file a Consumer Complaint under the Consumer Protection Act, of 1986. In this act, several rights are mentioned clearly through which a consumer can protect themselves from fraud or cheating.
There are several rights that a consumer has through which they can protect themselves from being frauded. Consumer Rights are as follows:
Consumers have the right to safety, which allows them to defend themselves against any products or services that could be harmful or unsafe to them. If a customer feels there is a safety or health concern, they can submit a complaint to the supplier or manufacturer.
Customers have the full freedom to choose any item or service they want. A consumer complaint can be made against a company or brand if they mislead customers by running false marketing for their advantage.
A product or service must provide all the details necessary for a customer to make an informed purchase. Consumers have the right to protest and express concerns if a business or vendor fails to give them all the information they require.
It is the consumer's right to get accurate information about the products and services they are considering buying. The company/buyer may run into problems with customers if they sell any goods or services without giving the necessary information about the goods and services.
If a vendor or service provider breached your rights as a customer, you have the option to file your complaints and seek redress in one of the several consumer courts placed across each district.
The Consumer has the right to compensation if they do not receive the goods or services that the Seller promised or claimed they would. A complaint against the vendor may be made by the customer to obtain compensation.
In many situations, a consumer can file a Consumer Complaint. Some of the reasons are given below:
Court fees for filing a Consumer Complaint
| Case Value | Court Fee |
|---|---|
| Less than 5 lakhs | No Court fee |
| 5 Lakhs - 10 Lakhs | ₹ 200 |
| 10 Lakhs - 20 Lakhs | ₹ 400 |
| 20 Lakhs - 50 Lakhs | ₹ 1000 |
| 50 Lakhs - 1 Crore | ₹ 2000 |
| 1 Crore - 2 Crore | ₹ 2500 |
| 2 Crore - 4 Crore | ₹ 3000 |
| 4 Crore - 8 Crore | ₹ 5000 |
| 8 Crore - 10 Crore | ₹ 6000 |
| More than - 10 Crore | ₹ 7500 |
The complete list of documents are provided below that needs for filing a Consumer Complaint:
There are several importance for filing a Consumer Complaint. Some of these are given below:
The complete process for filing a consumer complaint is as follows:
As a consumer, you have complete information regarding the product or services that you have purchased. The information may include the payment receipt, product description and any communication between the seller or buyer, etc.
The consumer should connect with customer services and mention their problem or issue. If there will be no action taken even after complaining to the customer care department, the consumer can send a formal written notice to the seller. This notice can be sent by post service or mail to the seller.
In this written notice, the consumer has to mention all the necessary details and information. The problems and issues should be mentioned in this letter.
After sending the written notice, if no response is sent by the seller within 15 days, the consumer can take legal action by filing a complaint in the consumer forum.
Before filing a consumer complaint, the consumer must take legal advice. They will provide you with a thorough explanation regarding the process or legal remedies that will help you during the hearing process. If you file a complaint with incomplete information there will be more chances to face rejection. In many cases when the consumer finds guilty they could also pay a fine or compensation.
“Litem Legalis” will be your best choice with a number of experiences for filing a consumer complaint.
In the next stage when the consumer didn’t get any response from the seller, they can file their complaint in the consumer forum. Firstly, the consumer must select the appropriate forum according to the case value.
There are a total three types of forums where consumer files their complain such as:
During the filing of a Consumer complaint, the consumer must attach all the appropriate documents and submit the appropriate fee amount along with the application.
Litem Legalis is a team of professional lawyers that have years of experience. Our team believes you to provide complete guidance and friendly assistance through the complete procedure. There are several other reasons that help you to make Litem Legalis the best choice such as:
Free Legal Advice
Expert Lawyers
Lowest Fees
Quick Process
A Consumer is a person who purchases any product or service for their use. Most of the time the consumer may face some issues regarding the product/services that fail to satisfy consumer needs. In this situation, the consumer has the right to file a complaint and take legal action against the seller.
However, the consumer has to deal with some necessary steps for filing a Consumer Complaint, such as gathering information, sending a written notice, and filing a complaint in the appropriate forum attached with all the necessary documents and court fees. Before going to file a complaint the consumer must consult with a professional lawyer that provides all the essential information regarding the procedure and helps you to get appropriate compensation.
Consumer complaints are official grievances made by buyers when they don't get the goods or services they purchased from the supplier.
Anyone who purchased anything and acts as a consumer can file a Consumer Complaint in order to not get the satisfactory product or services which they bought.
There are several rights that consumers have such as the right to safety, the right to choose, the right to be informed, the right to consumer education, the right to be heard, and the right to seek compensation.
Yes, a Consumer Complaint can also file online mode.
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